At Marine Servicenter we do our very best to shine above all other boatyards. Our customers are very important to us, and we like helping them feel confident that their boat will be well taken care of at Marine Servicenter. We appreciate hearing how we’re doing, and thank you to those who take the time to let us know by sending in testimonials!
“I worked with Tim, Dan and Jeff on a trade + purchase on a new 2020 Jeanneau 349 Sun Oddysey. The entire process A-Z went well; from picking the interior color and vessel options, to the commissioning in Anacortes, WA, to the final test sail and delivery the whole experience was effortless. They were gracious about my family and I seeing the boat in the boat yard (yes, I was excited), provided dock keys once the boat was in the water, and fixed/tuned up anything the vessel needed prior to sailing the Puget sound back to Seattle. Jeff Carson was outstanding for the boat trade and had my boat sold in the same month. Tim Jorgeson was outstanding and did a good job of handling tough questions and ensuring my blood pressure stayed low and was the primary broker through the entire sales/close process, and finally Dan was present to help make sure the overall holistic process was on track and that we were going to make my sail-away deadline. In the yard, big kudos to the rigging team and yard leads for putting a personal touch on the commissioning and last minute tune-ups, especially to the navigation software. Cheers to the whole team, both Seattle and Anacortes.”
This was my third time having work done at Marine Service Center since 2013. I was completely satisfied with the service from the beginning to the end. It all started with Brooke who took my booking for the repairs. She followed through with properly documenting all the work requested and handled any concerns from ensuring the boat was plugged in and the refrigerator and battery chargers were on while the work was being completed. I just needed to ask her once and all was done. I was also very impressed with Brent to completed all the repairs. He put me at ease with his confidence that he would have the boat repaired properly which he did. He was involved from the beginning with the sea trial, kept me updated as the repairs progressed and was not satisfied until he had taken it for a sea trial after the repairs were completed. He did not release the boat until he was confident everything was done correctly. When I picked it up the boat ran as good as new. What I also really appreciated was how respectful he and his team were with the boat as it was as clean when I picked it up as it was when I dropped it off. Job well done. I would recommend this team if you need any work on your boat.
I wanted to thank you again for working with us and making our experience at Marine Service a successful and good experience. We love our new navigation equipment, and the pod that Dave built is so well done! We have been sharing it with all our neighbors here in Squalicium Harbor and everyone is very impressed with the work! We really appreciate the service that you have.
We also wanted to let you know that we had planned to attend the Rendevous, but several weddings and graduations that weekend have entirely altered our plans. So we just cannot make it this year, but will definitely plan on next year.
Have a wonderful Sail to Alaska – we hope to run into some of your boats as they return later in the summer. We will be up there somewhere!
Again, thank you, and have a wonderful sail this summer.
We just returned yesterday from Marion and I wanted to “thank you” for setting everything in motion.
Please pass along our gratitude to Catherine Guiader for connecting us up with the factory group and sending the surprise swag (all to be put to good use in April); and to the Line Supervisor Bobby who took out time to answer questions and introduce us to ‘Our boat!’ Hull #4; and especially to Don Ruedinger who took 2 hours out of his day to take us through the whole process and put up with all our questions.
The 349s were strongly represented with 5 hulls in full on assembly (post lay-up), ours being #4 so we got to see five stages in the production process. #1 was complete and in the water tank, #2 was being finished and closer to what I am familiar with from the boat show (the stereo sounded great), but the real interest for me were hull #3, #4, and #5. I only took pictures of our boat so I have to recall from memory #5 was an open hull just getting wiring, plumbing and some systems. On hull #4, our boat, we could board and take photos. Bulkheads, cabinetry, berths, the galley, sink, stove, navigation station, and head where installed. It was still deckless so you could see a lot that would get covered with the deck/liner like the Webasco and the auto-pilot. #3 was another couple of days down the line and had its deck. We also got to see our deck/liner in the process of having its deck hardware, ports, windlass, and mast head wiring harness being installed.
One startling impression was seeing the difference in volume when looking at an empty hull, and just how large the larger hulls are.
Another thing that impressed me was the incredible quality control. It was a part of every stage of the build and the inspectors were tagging things that could likely be missed by the eye. The net impression was that I was thankful that we bought a Jeanneau.
I think the timing was about perfect, and am so glad to have the memories.
Thanks again,— Erik Muller and Susan Trapnel
We wanted to start the New Year by telling you about our observations and feeling regarding our vessel “serenity’s” hull extension that is nearing completion in your Anacortes facility.
We did considerable research looking for a quality fiberglass boat builder/repair shop before selecting your firm. Your company had been referred to us by several people as a reliable and very high quality facility. I made several visits to your Anacortes facilities, I met with your project estimator Jeramy and your fiberglass production lead Wes to work on the scope of work and details of the hull extension.
We found Jeramy and Wes to be very good at suggesting ways to work with the scope of work and drawings to identify construction practices and techniques to keep the project within budget parameters. Our hull extension is a fairly complex project and working with your team we became confident your company was the right choice for the project.
From the day we brought the boat to you in Anacortes we knew we made the correct decision. We have been impressed with the entire project. The construction materials, quality and attention to detail to match the existing Carver contours and lines to look original has exceeded our expectations.
Through this process I have gotten to know Paul, Laurie, Lowry and Tom who work in parts and purchasing, Wes and his fabrication crew and Jeramy in the project management. Without exception all have been very helpful, friendly and every one works as a team. They have made us feel as part of the Marine Servicenter family.
-Richard & Carole Erwin
Great boat yard
As an afterthought, I have to acknowledge the great service given us by our boat yard. I had the boat hauled, washed and bottom painted by the Anacortes Marine Service Center. Their crew was polite, friendly, and exceptionally easy to work with. While they were doing the washing and painting, I was doing the interior and valve replacement work, The crew offered invaluable tools, advice, and experience while accommodating all of my needs. If I asked a question or for them to take a look at something, they did so without extra charge. The yard was open to me both before and after normal business hours, allowing me to get the work done that I needed to do. This is not a “Self-Service” yard as such, but they will let you do your work so long as it doesn’t infringe on EPA and Shoreline Protection regulations.
I would highly recommend Anacortes Marine Service Center. I am small potatoes compared to a lot of what they handle but they treated me as well or better than their Million Dollar customers. Thanks Guys!
Read the complete blog post at:
http://sanjuansufficiency.com/boating-life-preventive-maintenance/— Ken Schmidt
As a project manager of Marine Servicenter service department, I have the distinct pleasure of piloting many craft that come thru our doors, but one in particular has stood out over the last year and that craft is the Jeannueau 409. This boat has impeccable handling and elegance as well as massive power under sail. It is very rare that you find so many great qualities in a boat this size for such a reasonable package price.— Project Manager Marine Servicenter Anacortes